WE AREFOR GOOD
This is our belief, and it reflects our core value system – To deliver meaningful, authentic, and quality designs which imbue goodness – that is a reflection on us here at Pen. We achieve this by delivering a product range which has a positive impression on our customers. We believe that the process of providing this to be good, so we have spent time immersing ourselves with good people from our designers right through to our production partners. And we sincerely hope that everyone that interacts with Pen will be more than happy too.
We are only as good as our teamwork - especially with our partners. We recognise that contribution, and we always endeavour to foster and nurture mutually respectful business partnerships. And we achieve this by choosing to business partners that have the same value set and principles as ourselves.
Our commitment is to deliver a quality design that the customer wants. We aspire for our customers to buy once and buy well. And we achieve this by ensuring our products are timeless, appealing, and more than simply functional.
GOOD FOR THE PLANET
We will always foster and strengthen our commitment to the planet. Sustainability is crucial to us here at Pen, and we are continually revising our production locations and processes. We are also carefully selecting more sustainable materials - this will be a continual improvement process for us.
GOOD TO OUR CUSTOMERS
We are only as good as our customers perceive us to be, and we will always surprise and delight them. This will be reflected in our products and our brand.