Returns, Refunds & Exchanges

Made By Pen does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece being exchanged.

We strongly recommend that all exchanges posted have a tracking number.

We do not take responsibility for any exchanges that go missing or lost during postage. Please follow these steps to exchange your item/s:
The item/s may be returned only if in its original condition and saleable. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year, that can be used in our online store.

Please note that we cannot offer exchanges on sale items unless faulty.
Post the item/s to:

Made By Pen – Exchanges
8 Hilton Street Clifton Hill 3068, Victoria, Australia
Need more help?
Please feel free to contact us with any questions.
T: +61 3 9077 9495